PRIVACY POLICY

PRIVACY POLICY

Phorest provide an online booking software service to salons and spas. Please read these terms and conditions carefully before using the service. This is a legal agreement between you, the “user” and Phorest Online Booking Services for all parts of the online booking service. References to “services provider” or “third parties” means the business that you book a service with, for example a salon, spa, wellness, holistic or any other type of services business. To use this website you must fully accept these terms of use (the “terms”) without changes, and you agree to use this website according to these terms. These terms are the entire agreement between you and Phorest. If you do not read or accept these terms, do not use this website.

NO LIABILITY

No third parties or us give any guarantee that the information on this website will be error free. By using this website you understand that the information may contain errors and we do not accept liability for these errors, to the amount that is allowed by law. All bookings for services on this website are made with the service provider and not with Phorest. Phorest only facilitates the online booking with the service provider. The contract is between you and the service provider and Phorest is not part of that agreement, and therefore Phorest has no direct or indirect responsibility in that contract. Before making a booking, you need to check that you agree with the service provider’s terms and conditions. Phorest, its Directors, employees, affiliates or other representatives will not be liable for any claims, emergencies, demands, causes of action, damages, losses or expenses including solicitor fees and costs of in connection with the use of your personal information in accordance with this privacy policy and your consent. Phorest tries to make sure that the services listed are of reasonable standard, but the listing of services on this website is not a recommendation from Phorest, or that the services will be suitable for the user. Phorest will not be liable to you if the services are not suitable to you. Your use or any information on this website is totally your own risk, for which we will not be liable. It is your own responsibility to make sure that any products, services or information available through this website meet your specific needs.

NO UNLAWFUL OR PROHIBITED USE

By using this website you confirm to Phorest that you will not use this website for any purpose that is against the law or not allowed by these terms.

LINKS TO THIRD PARTY SITES

This website may contain hyperlinks to websites operated by parties other than Phorest. These hyperlinks are provided for your reference only. Phorest does not control those websites and is not responsible for their contents. By having hyperlinks on this website to other websites does not mean we endorse the material on those websites or that we have any association with the website operators.

BOOKING CONDITIONS

The following conditions apply to bookings of services made by you through this website.

MAKING A RESERVATION

When booking a third party’s services on Phorest you may be required to pay a non refundable reservation fee/deposit using either a credit or a debit card. The amount of the reservation fee/deposit will depend on the total cost of your booking and will range from €/£/$0.50 to €/£/$1.50 (inclusive of VAT or any other taxes that may apply). Phorest use a third party payment gateway company to process this payment.

RESPONSIBILITY OF ACCURACY OF INFORMATION TO SERVICE PROVIDERS

Services and Treatments are carried out by trusted third parties who are the services providers. When making a reservation, it is your responsibility to tell the service providers directly about any physical or mental condition that you have and that may require special facilities.

CANCELLATIONS

A cancellation of an appointment will result in loss of the reservation fee/deposit. The amount lost depends on the total cost of your booking but will be no more than €/£/$1.50. If a booking is partially cancelled (one or more, but not all treatments that are part of the booking) the reservation fee/deposit will not change. If the service provider cancels the whole booking the reservation fee/deposit will be credited to your Phorest account. This credit can be used to reserve future bookings on Phorest. If the services provider only partially cancels a booking your reservation/deposit fee will not change. Users may cancel bookings made online up to 24 hours in advance of the time of the appointment online by going to their Phorest account. If an appointment has not been cancelled with 24 hours notice the salon has the right to charge users the balance of the appointment cost (i.e. the payment due in the salon which equals the total cost of the appointment minus the reservation fee/deposit paid online). Users who cancel appointments with more than 24 hours notice will only lose their reservation fee/deposit. By making a reservation with your credit card or bank card, you agree that if you cancel your reservation with less than 24 hours notice or if you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit card or debit card without further reference to you an amount lower or equal to your booking or an amount that might be set out in the service provider’s terms and conditions. For this purpose your credit or debit card will be securely stored. Phorest does not accept responsibility for cancellations by the user or by the services provider regardless of the circumstances in which the cancellation is made. Phorest shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in salon services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed between you and the service provider.

WHEN A RESERVATION IS CONFIRMED

Phorest does not accept responsibility for cancellations by the user or by the services provider. Phorest does not accept any liability for losses, additional expenses or any claim because of changes in salon services, sickness, weather, strikes or any other cause. All losses, extra fees or claims will be your responsibility unless otherwise agreed between you and the service provider.

NO LIABILITY IN CREDIT OR DEBIT CARD TRANSACTIONS

Phorest makes all reasonable efforts to ensure that all credit card and debit card transactions are secure. HOWEVER, if unauthorised charges appear on your credit card or debit card statement for any card used on this website at any time during or after you make your reservation, conduct your transaction or disclose your card details on this website, Phorest shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have.

COPYRIGHT, NOTICE AND LIMITED LICENSE

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Any persons breaching any of this provision will be prosecuted.

AUTOMATIC COLLECTION OF INFORMATION/COOKIES

Phorest’s website’s server, or the servers of companies that are used to operate this site, may place a “cookie” on your computer in order to allow you to use the website and to personalize your experience. A “cookie” is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer’s hard drive. Cookies allow us to recognize your computer while you are on our website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users,tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website. Most web browser applications (such as Microsoft Internet Explorer and Netscape Navigator) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website.

INFORMATION COLLECTION AND HOW IT IS USED

We do collect personal information directly from individuals who volunteer to use some of our services. Collection of this information is required to deliver the specific services, but use of these services is voluntary.

MODIFICATION OF THESE TERMS AND CONDITIONS

Phorest reserves the right to change these Terms as well as the contents of this website for any reason and without notice, and without liability to you, any other user or any third party. This right shall not affect the Terms accepted by you upon making a legitimate reservation or purchase using this website. You should check these Terms for any changes each time you access the website.

DISCLAIMER

All use by you of Phorest’s services is at your own risk. You assume complete responsibility for and for all risk or loss resulting from your downloading an/or use of or referring to or relying on information, products, services or materials provided on this website. You agree that Phorest and the providers of telecommunications and network services to Phorest will not be liable for damages arising after your use or inability to use this website and you hereby waive all claims with respect thereto whether based on contract, tort or other grounds. This website is available to all users “as is”. Phorest makes no representations, warranties or undertakings that this website, or the server that makes it available, will be free from defects, including, but not limited to viruses or other harmful elements. Phorest accepts no liability for any infection by computer virus, tampering, unauthorised access, intervention, alteration or use, fraud, theft, technical failure, error, omission, interruption, deletion, defect, delay, or any event or occurrence beyond its control, which corrupts or affects the administration, security, fairness and the integrity or proper conduct of any aspect of this website. To the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the services, information and/or materials on this website, including without limitation, their accuracy, their completeness or the merchantability, quality or fitness for a particular purpose.

GENERAL TERMS AND CONDITIONS

These Terms and your use of this website are governed by the laws of the Republic of Ireland. You hereby consent to the exclusive jurisdiction of the Republic of Ireland courts in all disputes arising out of or relating to the use of this website each time you access the website. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions including without limitation this paragraph.

PRIVACY POLICY

Please click the following link to see Phorest’s Online Booking Privacy Notice – Phorest Online Booking Privacy Notice The following privacy notice outlines how nDevor Systems Ltd T/A Phorest (‘we’ or ‘us’ or ‘our’) gathers, processes, and protects personal data, stored on behalf of Data Controllers . Phorest is a software company that provides services including provision of software to salons and other businesses to manage their business, online booking services and SMS delivery. The following privacy notice refers to the processing of personal data for online bookings. The data protection officer for the organisation is Garrett Ahern. You can contact the data protection officer by sending an email to gdprdpo@phorest.com or writing to Data Protection Officer, Phorest, 9 Anglesea Row, Dublin 7, Ireland.

PERSONAL DATA COLLECTED

We take your privacy seriously and will never sell or rent your personal data to any third-party. We need to obtain and process your personal data to provide you with our software, services and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice. Personal data is provided to us through Phorest’s online booking software. Your personal data is collected and processed for the following purposes:

CONTACT DETAILS

In the performance of a contract to complete appointment booking payments through our software.

PAYMENT DETAILS

As part of our legal obligation for accounting and tax purposes.

RIGHTS OF THE INDIVIDUAL

The individual holds a number of rights in relation to the personal information that we hold on them, which includes: The right to access what personal data we hold about the individual. The right to be informed of how we are using the individual’s personal data. The right to request the erasure of the personal data we hold on the individual. The right to object to us processing the individual’s personal data or restrict us from processing some or all of the individual’s personal data. The right to object to direct marketing from us. The right to request the correction of incorrect information we hold on the individual. The right to request that we transfer the information we hold on the individual to another service provider. The right to lodge a complaint directly with the supervisory authority. If we receive a request from the individual to exercise any of the above rights, we may ask to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

DATA SHARING, THIRD PARTIES & DATA PROCESSORS

We disclose your personal data to third parties for the purposes of providing a service to you, running our business, and when required by law and to enforce our legal rights.

WE SHARE YOUR PERSONAL DATA WITH THE FOLLOWING CATEGORIES OF COMPANIES:

Payment providers to facilitate payments made to us. Accountancy firm to fulfil our legal obligations.

HOW LONG DO WE KEEP YOUR DATA?

Phorest retains your personal data for as long as necessary to provide you with our services as our client and under the following criteria: Where there is a legal basis, obligation or legitimate interest to continuing processing your personal information. Where processing is necessary for the establishment, exercise or defence of legal claims.

TRANSFERS OF PERSONAL INFORMATION

When personal data of persons located in the EU is processed through Phorest software, all of it is held within the EU. Your information is processed by the Phorest software and stored in the Amazon Web Services cloud infrastructure. During this process your data is encrypted in transit and at rest.

CONSEQUENCES OF NOT PROVIDING YOUR PERSONAL INFORMATION TO PHOREST

In the event that you want to book an appointment through our software, certain personal information is required to enter into a contract with you. You can always choose not to provide personal information. However, Phorest may not be able to enter into a contract with you to fulfil appointment booking if you do not provide your personal information.

SAFEGUARDING YOUR PERSONAL DATA

All information passed to the Phorest system is encrypted during data input and transfer to the cloud. Phorest employs appropriate technical and organisational measures to safeguard your personal data.

CONTACTING US

In the occurrence that you want to contact us with any questions about this privacy notice or make a complaint about how your personal data was gathered or how it is being processed by Phorest (or third parties used by Phorest), please contact Phorest and our Phorest Data Protection Officer.

PHOREST DATA PROTECTION OFFICER

The data protection officer for the organisation is Garrett Ahern. You can contact the data protection officer by sending an email to gdprdpo@phorest.co

CHANGES TO OUR PRIVACY NOTICE

We may change this notice from time to time. All changes will be posted and updated here. We will notify you directly by email (if we hold one for you) if any significant changes occur. We advise you to check back here frequently to review the most current version of this notice.

REVIEWS

You may receive an email after a completed appointment with a services provider asking you if you wish to leave a review. When you leave a review the information will be submitted to the services provider and Phorest. This information will be stored securely in computer storage facilities. If you choose to do so you agree to that Phorest or the services provider that the appointment was with can publish your review should they choose to do so. If Phorest or the services provider choose to publish your review only your first name will be published with the review however the services provider or Phorest will not be held responsible for any wording by you in the review that might reveal your identity.

Any questions, please contact Phorest, Anglesea Mills, 9 Anglesea Row, Off Little Britain Street, Dublin 7, D07 F8PY, Republic of Ireland; or email us on support@phorest.com.

info@alanyabeauty.co.uk  |  01244 311 519

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